Refunds & Returns

Returns, Exchanges & Refund Policy

We want you to love your purchase from Star Road Trader. This policy covers change-of-mind returns and does not limit your rights under Australian Consumer Law.

CHANGE-OF-MIND RETURNS

A change-of-mind return is when you no longer want an item, or it is the wrong size, colour or style, and the item is not faulty or incorrectly supplied.

IN-STORE PURCHASES

For change-of-mind purchases made in store, we offer an exchange or store credit within 7 days of purchase, provided:

  • The item is unworn, unused and in its original condition.
  • All tags and packaging are attached.
  • You provide proof of purchase.
  • The item is not marked as final sale.
  • The item is not listed under “Items That Cannot Be Returned”.

We do not offer refunds for change of mind on in-store purchases.

Store credits do not expire unless otherwise stated.

ONLINE PURCHASES

Full-priced items bought online may be returned within 7 days of receiving your order for a refund, exchange or store credit, provided:

  • The item is unworn, unused and in its original condition.
  • All tags and packaging are attached.
  • The item has not been altered, washed or damaged.
  • The item is not marked as final sale.
  • The item is not listed under “Items That Cannot Be Returned”.
  • The return is lodged and sent within the required period.

Original shipping costs are not refundable for change-of-mind returns. Customers must pay return postage. We recommend using a tracked service, as Star Road Trader is not responsible for parcels lost in transit.

These conditions do not apply to faulty, damaged or incorrectly supplied items covered by Australian Consumer Law.

SALE ITEMS

Please choose carefully when buying sale items.

Items marked Final Sale cannot be returned, exchanged or credited for change of mind.

Other sale items may be eligible for an exchange or store credit within the applicable return period, provided they meet our usual return conditions.

Sale items still have the same rights under Australian Consumer Law. They may be returned if they are faulty, damaged, incorrectly supplied, not as described or otherwise fail to meet consumer guarantees.

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

We do not accept change-of-mind returns for:

  • Earrings
  • Underwear
  • Swimwear where the hygiene seal has been removed
  • Opened beauty or personal-care products
  • Gift cards

These exclusions do not apply to items covered by Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if an item:

  • Has a fault or defect
  • Arrives damaged
  • Is not of acceptable quality
  • Is not fit for a purpose you told us about
  • Does not match its description, sample or demonstration model

Is the wrong item, size, colour or quantity due to our error

Please provide your order number or proof of purchase and details of the issue. Photos may help us assess the problem.

Under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.

If the problem is minor, we may offer a repair or replacement first. If the problem is major, or cannot be fixed within a reasonable time, you may be entitled to a refund or replacement.

A fault does not include damage caused by misuse, accidents, normal wear and tear or failure to follow care instructions.

You will not have to pay return postage for an item that is faulty, damaged or incorrectly supplied. Where applicable, Star Road Trader will reimburse reasonable return costs.

Nothing in this policy limits your rights under Australian Consumer Law.

RETURNING AN ONLINE ORDER

Before returning an online purchase, contact customercare@starroadtrader.com with your order number and details of the item.

Tell us whether the return is for change of mind or because the item is faulty, damaged or incorrectly supplied.

For change-of-mind returns, you must meet the conditions in this policy and pay return postage.

For faulty, damaged or incorrectly supplied items, we will provide return instructions and will not require you to pay return postage where Australian Consumer Law applies.

After receiving and assessing the item, we will process the applicable refund, exchange, store credit, repair or replacement.

Refunds are generally made to the original payment method. Please allow time for your bank or payment provider to process the refund.

EXCHANGES

Change-of-mind exchanges must meet the conditions in this policy and depend on stock availability.

If the preferred item is unavailable, we can arrange an eligible store credit or refund.

Faulty, damaged or incorrectly supplied items are handled under Australian Consumer Law and are not limited by the change-of-mind conditions.

OUR APPROACH

Star Road Trader is an independent boutique. Our collections are carefully selected and often available in limited quantities.

Please treat change-of-mind returns with care so they can be resold in their original condition.

Thank you for shopping with Star Road Trader.